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REFUND & RETURNS POLICY — FixOps UK

Last updated: 11 December 2025

This Refund & Returns Policy outlines the circumstances under which FixOps UK offers refunds for services or materials supplied.

1. Services Provided

Because FixOps UK provides labour-based services (maintenance, servicing, repairs, installations), refunds are generally not issued for completed work unless:

  • The workmanship is proven to be faulty

  • The issue reported falls under our workmanship guarantee

  • We are unable to complete the agreed service for a valid reason

Any concerns must be reported within 30 days of job completion.

2. Workmanship Guarantee

We offer a 30-day workmanship guarantee unless misuse, interference, or external damage has occurred.

If a problem falls within this guarantee:

  • We will return to inspect the issue

  • If the problem is due to our workmanship, we will repair it at no additional cost

  • Refunds are issued only if we cannot reasonably resolve the issue

3. Parts and Materials

A. New Parts

  • New parts may be covered under the manufacturer’s warranty, not by FixOps UK.

  • If a part fails within the manufacturer’s warranty period, we will assist you in making a claim where possible.

B. Customer-Supplied Parts

  • No warranty or refund will be issued for customer-supplied parts.

  • If a customer-supplied part fails or is incompatible, full labour charges will still apply.

C. Non-Returnable Items

Certain parts or materials cannot be returned once used, installed, cut, or customised for the job.

4. Deposits & Call-Out Fees

Some jobs may require a deposit or call-out fee to secure booking or cover upfront material costs.

Refunds for deposits:

  • Fully refundable if we cancel

  • Refundable if the client cancels 48+ hours before the appointment

  • Not refundable if cancelled within 24 hours or after materials have been purchased

5. Cancellations by the Client

If you cancel before work begins:

  • Labour charges will not be applied

  • Material costs already incurred may still be invoiced

  • Deposits may be withheld depending on timing (see section 4)

If you cancel after work has started, the client will be invoiced proportionally for labour and materials already used.

6. Cancellations by FixOps UK

We may cancel or reschedule appointments due to:

  • Unsafe working conditions

  • Weather-related issues

  • Supply chain issues

  • Staff illness or emergencies

If we cancel and cannot reschedule reasonably, deposits will be refunded in full.

7. How to Request a Refund or Raise an Issue

To raise a concern or request inspection under our warranty or refunds policy, please contact:

Email: fixopsuk@gmail.com
Phone: 07770724304
Website: www.fixopsuk.com

We aim to investigate and respond within 5 business days.

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