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PRIVACY POLICY — FixOps UK

Last updated: 11 December 2025

FixOps UK (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK GDPR and the Data Protection Act 2018.

Business Name: FixOps UK
Email: fixopsuk@gmail.com
Phone: 07770724304
Website: www.fixopsuk.com
Location: Cornwall, UK

1. Information We Collect

We may collect the following types of personal data:

A. Information you provide directly

  • Name

  • Address or site location

  • Phone number and email

  • Details of work requested

  • Payment information (we do not store card details)

B. Information collected automatically

  • Website browsing data (cookies, analytics)

  • Social media messages or enquiries

C. Job-related information

  • Photos of equipment, trailers, stables, repairs (with permission)

  • Service records, notes, recommendations

2. How We Use Your Information

We use your personal data to:

  • Provide quotes and deliver requested services

  • Manage appointments and communication

  • Maintain accurate service and maintenance records

  • Process invoices, payments, and legal obligations

  • Improve our customer service and operations

We do not sell personal data. We may share minimal data with:

  • Payment services

  • Accountants (for legal/financial compliance)

  • Sub-contractors where necessary and agreed

3. Lawful Basis for Processing

We rely on the following lawful bases:

  • Contract

  • Legitimate interest

  • Consent (e.g., marketing or photo use)

  • Legal obligation (e.g., record retention)

4. Data Retention

  • Service/invoice records: 6 years

  • Quotes and messages: up to 2 years

  • Photos: deleted once job is complete unless consent is given to keep or use

5. Your Rights

You have the right to:

  • Access your data

  • Request corrections

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, email fixopsuk@gmail.com.

6. Security Measures

We store your information securely and limit access to authorised personnel.
No payment card details are stored on our systems.

7. Cookies & Website Tracking

Our website may use cookies for functionality and analytics.
You may disable cookies in your browser settings.

8. Contact

For privacy questions or requests:
Email: fixopsuk@gmail.com
Website: www.fixopsuk.com
Phone: 07770724304

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